Support

We're here to help.

For any questions about Quill — getting started, accounts, billing, or technical issues — email us at support@clareinfotech.com. We aim to respond within one business day.

Frequently asked questions

How do I get an account?

Quill is invite-only: there is no signup screen. Accounts are created by your organisation's Quill administrator, who will give you your username and initial password. If your organisation doesn't use Quill yet, email us and we'll help you get set up.

I forgot my password or unlock PIN. Can you recover my messages?

Your administrator can reset your account password. However, message history is protected by keys that exist only on your device — neither Clare Infotech nor your administrator can read or restore your messages for you. This is by design: it's what makes Quill private.

Which platforms are supported?

Android (Google Play), Windows 10/11 (installer from this site), and iOS (App Store — coming soon). Get them from the download section.

Why can't I take screenshots inside the app?

Screenshot blocking on mobile is a security feature that protects your conversations from screen capture and app-switcher previews.

How do I report a bug or a security issue?

Email support@clareinfotech.com. For suspected security vulnerabilities, please include "SECURITY" in the subject line — these reports get priority handling.

How do I delete my data?

Uninstalling the app permanently deletes all local data and keys. To delete your account and server-side records (username, public keys, queued encrypted messages), ask your administrator or email us. See the Privacy Policy for details on what the server holds.